I just got back from the MCT Summit 2024 in Manchester, UK, and I want to share my thoughts before they slip from my mind during the upcoming busy week; after all, the backlog doesn’t care whether you’ve been absent or not!

This is my third MCT Summit in a row, and I feel that each one helps me grow—not just as an MCT and trainer, but also as a person. I’m sad it’s over, but I’m excited to see where the next summit will take us!
The Location
The MCT Summit 2025 was a two-day event at University Academy 92 (UA92) in the UK, a higher education institution located in Stretford, Manchester. It’s a fantastic combination of venue and event. It snowed, which, according to some, is unusual for Manchester. Even though I’m not a fan of snow, it looked fantastic.

It was organized by well-known MCTs from the UK, including Sara Fennah, Julian Sharp, Robert Atkinson, Joe Griffin, Andrew Bettany, and Narayan Solanki, and supported by Tiago Costa and Mark Christi. I encourage you to connect with fellow MCTs and learn more from their LinkedIn posts.
Sponsors
This event wouldn’t be possible without the sponsors who continuously support the MCT community. A big shoutout to all of them, and we hope to see them again next year. Be sure to check out their websites and learn about their products and services. When the need arises, make sure they’re the first you turn to. They truly deserve it. I’ll start first.
First Day
The first day was kicked off by Sara Fennah’s welcome to the summit and then followed by Sarah Kong with the MCT Program Update. Sarah Kong, a 25-year MCT from Microsoft, shared the latest update from the MCT Program and addressed some of the questions from the audience.
The best resource for MCTs is the MCT Lounge.
The next session was led by one of the sponsors, Coursera. An interesting point shared by Gareth Jones was that there is still interest in on-premise courses. While Microsoft no longer offers them, they are still supported and available through Coursera. Be sure to check out the Coursera website!
The next session was led by Marc Michault, who shared tips from his 25 years of MCT experience on business relationships, community, contracts, and training quality.
AI is more than just a buzzword; it’s integrated into every aspect, including training. It’s here to stay and will revolutionize how we, as trainers, approach our work. This is the key takeaway from Tiago Costa‘s session on transforming training with AI. MCTs can and should leverage AI to transform their training programs, for example, by integrating AI into Microsoft 365, Teams, and other platforms.
There was another parallel session on teaching Microsoft Azure AI by Bill Ayers, but I didn’t manage to attend it.
One of the things I like about this summit is the good balance between technical and soft-skills sessions. Somehow, after the end of each day, I didn’t feel tired as I usually do. The organizers did a great job.
Two parallel sessions were held: Teaching Microsoft Teams by Daniel Rey and Delivering an Azure Class with the Help of PowerShell by Rolf McLaughlin, but I didn’t manage to join either.
I joined two other sessions, including Creating Engaging and Interactive Power BI Training by Gbenga Ayelabola and How MCTs Make Great MVPs which was panel discussion. Even though I don’t teach Power BI, I found the session interesting for training in general. As for MVP, that’s one of my to-dos!

My pick-up session from the first day:
- What they don’t teach you for the Instructional Skills Certificate
- Transforming Training with AI
- Creating engaging and interactive Power BI Training
- Scaling Lab Preparation with CloudLabs
Second Day
The first two sessions were So You’ve Become an MCT – What Now? by Joe Griffing, and What Makes a Good Trainer? Exploring the Essential Skills Beyond Knowledge, which was a panel discussion, I attended. The core topics discussed included communication, empathy, and NPS, with trainers sharing their perspectives from long-term experience.
Next, we had the session 10 Dos and Don’ts of (Un)Successful Presentations by Sasa Kranjac, where he shared tips on presenting effectively.
I really enjoyed the session Top 8 Lessons Learned from Learners by Cindy Haast, where she shared insights on how to enhance classroom management and training delivery style. It was highly relevant for training in general.

Sara, Tiago, and Julian did a great session on Tools and Apps to Superpower Your Training. Additionally, the audience shared some of the tools they use to increase productivity.
In the end, I joined an interesting session by Chintan Patel about resetting your approach, changing it, and engaging in teaching. Chantal used some analogies from philosophy, and somehow I could easily picture what he was talking about.
There were also other parallel sessions that I didn’t manage to attend, including:
- I’m an introvert… Can I stand in front of a classroom? by Rex de Koning
- Creating a positive & engaging learning environment for MCTs by Jonas Ghebrezgiabiher
- Remote and Hybrid IT Training: Practical Teaching Strategies and Tips for MCTs by Jonah Andersson
- Using tools, best practices, and AI to make your Web site and courseware accessible by Ronald Beekelaar
My pick-up session from the second day:
- What makes a good trainer? Exploring the essential skills beyond knowledge
- Top 8 Lessons Learned from Learners
- Tools and Apps to Super Power Your Training
Next MCT Summit: Where Will It Take Place?
I have the pleasure of receiving the cards for the MCT Summit 2026. It is a small country in Central Europe, known for its combination of East and West, with great food and beautiful nature. That is my homeland, Bosnia and Herzegovina.
More information about the date and location will be coming soon. The important thing is that we have already started with preparations.
You can scan the QR code and submit your information if you would like to be one of the volunteers for organizing the event.

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If you have any questions, drop me a comment or reach out via the contact form or LinkedIn.